Shipping & Returns

Shipping

All regular (i.e. non custom or Print on Demand) orders will be processed and shipped according to the following schedule:

Orders placed before 12:00pm PT:
Shipped same day

Orders placed after 12:00pm PT:
Shipped next business day

Weekend and Holiday Orders:
Shipped on the next open business day

This schedule is followed during our regular business hours:
7:00am – 3:00pm PT, Monday – Friday

Currently, we ship within the 50 states. Unfortunately, we do not ship to U.S. territories or to Armed Forces APO/FPO addresses at this time.

The international shipping cost DOES NOT include or cover any import taxes, duties, brokerage fees, or any other charges that may be assessed when your shipment is imported into your country.


Returns & Refunds

At PATH, we want you to be completely satisfied with your purchase. If you experience any issues with your order, our team is here to help. Please review the policy below for details on returns, refunds, and damaged items.

1. Return Window

Our return policy lasts 14 days from the date your order is delivered.

All returns must be initiated through our customer support team before a product is sent back.

To begin a return request, contact customersuccess@drinkpath.com 
 with your order number and reason for the return.

2. Return Eligibility

To be eligible for a return:

  • Item must be unused
  • Item must be in the same condition received
  • Item must be in original packaging
  • Receipt or proof of purchase is required

Note: Please do not send your purchase back to the manufacturer.

Return Address:
PATH
1537 S Greenwood Ave
Montebello, CA 90640
United States

3. Return Shipping Instructions

  • Returns must be authorized by customer support before shipping.
  • Attach the label and drop the package at a UPS or FedEx location.
  • Keep the product and packaging until your return or damage claim is reviewed and approved.

4. Damaged or Defective Items

  • Damage claims must be reported within 14 days of delivery.
  • Email customersuccess@drinkpath.com with order number and photos of the product and packaging.

5. Minor Cosmetic Damage:

We always strive to ensure our products arrive in perfect condition. However, minor dents or scratches may occasionally occur during the printing process or while in transit.

Please note that minor cosmetic imperfections are not eligible for full refunds. In these cases, we may offer a partial refund or a discount toward a future purchase, depending on the situation.

6. Major Cosmetic Damage

  • Examples: burst bottles, severely damaged or unusable products
  • Include order number and photos of the damaged product and packaging
  • PATH will provide a replacement or refund

7. Incorrect or Missing Items

  • Report within 14 days of delivery
  • Include:
    • Order number
    • Photos of items received
    • Photos of packaging
    • Photos of all shipping labels/stickers on the box
    • Email customersuccess@drinkpath.com for assistance

8. Refunds

  • After returns are received and inspected, PATH will notify you of approval or rejection.
  • Approved refunds will be applied to your original payment method.

9. Refund Processing Time:

  • Refunds are processed within 3–10 business days.
  • Processing may vary due to bank schedules, weekends, or holidays.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

If still missing, email customersuccess@drinkpath.com 

11. Non-Returnable Items

  • Opened or consumed products
  • Products not in original condition
  • Products not purchased directly from drinkpathwater.com 

12. Purchases from Retailers

  • Policy applies only to products purchased directly from drinkpathwater.com
  • Products from retailers, marketplaces, or third-party sellers must follow the original place of purchase’s return policy

13. Fees

  • No restocking fee
  • Return shipping covered by PATH for unsatisfied customers

14. Lost or Stolen Packages

PATH is not responsible for packages lost or stolen after delivery is confirmed

  • If a package shows as delivered but cannot be located:
    • Check with neighbors or household members
    • Contact the shipping carrier
    • Contact PATH support for assistance

15. Excessive Returns

PATH reserves the right to limit or deny returns or refunds for customers who demonstrate repeated or excessive return activity

Contact Information:

  • Address -1537 S Greenwood Ave, Montebello, CA 90640
  • Email - customersuccess@drinkpath.com